You probably have lots of questions – that’s okay! We have plenty of answers:

 

COSTS AND FEES 


 

What is covered by the all-inclusive fee? 

All-inclusive has never been so, well, inclusive!

All meals, snacks, and drinks (including top-shelf alcoholic beverages) in each of the restaurants and bars, taxes, gratuities. Daily activities program which includes exercise, games, sports, and water sports. The amphitheater for special shows and events, non-motorized water sports such a snorkeling, windsurfing, boogie board, kayaks, scuba clinics in pool, two hard surfaced tennis courts, swimming pools. Chaise lounges and towel service for the pool and beach area, Internet access, fitness center, taxes, gratuities.

Are there any other additional fees or costs? 

There are no hidden fees with the resort. You simply rent from the owner and pay the All-Inclusive fee upon arrival at the VIP reservation desk. The only cost you may incur is for phone calls made from your room. Other optional costs would be for shopping
and off-site excursions. Gratuities are optional and very much appreciated.

What type of currency and credit cards should I bring with me? 

The resort accepts all major credit cards for all-inclusive as well as other activities. Also, you do not need to exchange your dollars for Dominican or Mexican pesos, but there is an exchange office on site should you wish to do so.

Are the prices quoted per week or per person?

The prices quoted are weekly prices.

Can I stay less than or more than one week? 

Of course you can! We can easily pro-rate these prices for longer or shorter stays. During high season month, the rental amount is one week no matter the length of stay.

TRANSPORTATION 


 

How Do I Get to the Resort?

Lifestyle Holidays will pick you up at the Punta Cana DR, Puerto Plata DR, and Cancun Airports at  no charge. When you go through customs, you’ll pick up your bags and look for a driver holding a card with your name(s) on it. He will also have the Lifestyle Holidays logo on the card. He will assist you with your bags and take you via minibus to the resort. It’s approximately a 30 to 60 minute ride.

What documents do I need to travel to the Dominican Republic or Mexico? 

Those traveling to the Dominican Republic or Mexico must have a valid passport.

I Would Prefer to fly into Santo Domingo (SDQ) or Santiago (STI) Airports. How will get to the resort ? 

The Santo Domingo Airport is approximately three and a half hours from the resort via taxi service. The resort recommends this taxi service for your travels from this location: www.dominicantaxi.com.

The Santiago Airport is approximately 90 minutes from the
resort and you can use the same taxi service: www.dominicantaxi.com. One of our guests reported the fee each way from Santiago is approximately $120 US dollars.

How will my return trip to the airport be arranged? 

You should contact VIP Customer Service two days before your departure date to arrange pick up and transportation to the airport.

AMENITIES 


 

Are there safety deposit boxes for my jewelry and other valuables?

Yes. You can rent a key from the VIP Reception and the cost is $20 per week.

What is the advantage of being a GOLD VIP member like you are? 

Our guests have access to the all VIP areas – the VIP Gourmet Restaurant, VIP Cafe, VIP World, and VIP Beach. When staying as our guests, you will receive top notch service and be treated like a member. In addition, when booking your vacation through us, you receive the highest level of resort access and benefits.

Can I get beachfront accommodations?

The closest accommodations to the beach is the Lifestyle Tropical in Puerto Plata DR, with the Suites, Penthouses, and Crown Villas being a short walk away. The Grand Oasis Tulum Mexico is a short walk to the beach .

Is there internet service available? 

There is free internet access available in the VIP reception area (2 computers) and free high speed wireless is available to you in VIP World, the Presidential Suites, and the tower building. WiFi in the villas is an optional, additional charge.

CHECK IN 


 

How do I check in and make use of the amenities available? 

Tell your driver you need VIP check-in for the specific accommodations you have reserved. Once you arrive at the resort, you will pay your all-inclusive rate at the check-in desk and receive a VIP wrist band which will give you access to all restaurants, bars,
pools, beaches, and other areas of the resort. You will receive all the services and privileges of a vacation club member during your trip.

What’s the earliest time I can check in and the latest I can check out?

Check-in time is 3:00 p.m. and Check-out is 11 :30am. On occasion (during busy peak seasons) your room may not be quite ready. So use this opportunity to have a refreshing cocktail at one of the VIP bars while the resort puts the finishing touches on your room!

CHILDREN


 

Is child care offered at the resort? 

Yes! This can be arranged at any time during your stay. In addition, the resort offers: a children’s playground area; Supervised Kid’s Club open daily from 9:00 AM to 12:00 PM and 2:00 PM to 5:00 PM; Daily activities program for children 3 to 12 years old; Children’s pools; and a Mini-Disco.

Cribs and high chairs are also available. 

Please let us know when booking what your needs are and we will take care of the arrangements for you.

Written on July 17th, 2015